Approach
An agent is not a model. It is a system around the model—contracts, permissions, orchestration, and a path for operators to trust it.
Integration is the product
Most pilots fail because the model is stranded from CRM, ERP, tickets, and policy. We start with the operational spine, then invoke models at the moment they create leverage—with logs, ownership, and a stop condition if they do not.
Vendor-neutral. Mid-market honest. Measured by whether people use what we ship.
The sequence stays the same
Timeboxes flex to scope. Discover, design, deliver, embed.
01
Discover
1–2 weeks
Map systems of record, broken handoffs, and where AI creates leverage—or where it should not.
02
Design
1–2 weeks
Architecture, contracts, and a thin vertical slice with clear done criteria and ownership.
03
Deliver
4–8 weeks
Ship the integration, automation, or embedded tool into production—observable and used.
04
Embed
Ongoing
Handoff docs, operator training, and a path for your team to extend what we leave behind.
// production pattern — not a chat wrapper
workflow.on("ticket.created")
.read(systems.crm, systems.policy)
.decide({ model, abstainBelow: 0.6 })
.act({ approval: "destructive" })
.observe()