Cancellation policy

Cancellation policy

Public retainers and catalog packages renew until you cancel at the end of the paid period. Cancel from the client portal Billing page or by emailing us before the period ends. Cancellation stops the next renewal; it does not void the current paid period.

Quoted project work follows the signed statement of work. Either party may stop future work as that agreement allows. Website terms do not create a consulting relationship by themselves.

Unpaid draft invoices may be voided before payment. After PayFast has taken payment, cancellation of unused future work is a refund request under the refund policy—not a chargeback.

Where the Consumer Protection Act or ECTA gives a natural-person consumer a cooling-off or cancellation right that cannot be excluded, that right still applies. Mid-market company engagements are governed by the signed paper.