Delivery policy

Delivery policy

Lumenyl (Pty) Ltd does not sell, ship, or dropship physical goods. Clients pay for professional services only—quoted consulting, implementation, and retainers.

Delivery is electronic: work is provided through the client portal, email, shared repositories, workshops, and scheduled calls. There is no courier or postal dispatch and no shipping fee.

The timeline for each engagement is set in the accepted quote or statement of work. Work starts on the later of (a) signed commercial paper and (b) receipt of any required deposit. We confirm delivery of a milestone by writing (portal note or email).

If a client delay (access, content, or decisions) holds up delivery, dependent dates shift by the same period. Product subscriptions on other domains are not sold on this PayFast merchant.